Oh Bioware and your sh!$$y customer service

So I have been on hold for literally 3 hours now trying to get my early access to the new expansion that I paid for within the bounds of their deadline. It should be a simple "Oh you did pay and receive a conf. email on the 7th of Jan. Let me enable this for you." Done it would be that easy but no here I sit typing this out and still waiting for someone to pick up. Even the in-game service is slow and I have yet to receive a response there or even on the forums. Seriously thinking about canceling my sub this is the worst service I have ever encountered.